Check-in and check-out

Checking In and Checking Out

• Go to right train station: Train stations name is clearly printed on your paper ticket. For e-ticket holders, it is written in confirmation email both in English and Chinese.

• Be there on time: As usual, you are suggested to arrive the train station 40 – 60 minutes prior to the departure time printed on your paper ticket. And arrive even earlier to 2 hours if during public holidays. Check-in counter is closed 5 -10 minutes before departure.

• Document: Prepare paper ticket in hand (or collect ticket at train station) together with your valid ID that used to book ticket passport, ID card for Mainland Chinese, or Mainland Travel Permit for passengers from Hong Kong, Macau, and Taiwan.

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online customer service

Mon-Fri 9:00-18:00

0086 773 5842555

Mon-Fri 9:00-18:00