Lost Ticket

• It is frustrated if you lost paper ticket (whether we delivered to you or you collect at train station. China Rail will not allow to print again.

• How to do next? Find out the ticket window for cancellation and change (退票窗口). Tell the staff that you have lost the ticket, show your passport and let them know your seat number if you can recall. They will require you to pay the ticket rate again and give you a receipt. Keep it well and show it to the attendant in your coach. When disembark at your destination, go to the ticket window for cancellation and change. The station will return you the ticket rate in cash. Or just simply ask for help at the information desk.